Frequently Asked Questions

Greet is a 24/7 AI-powered receptionist that answers your business calls in your company's name. It collects the caller's name, phone number, address, and details about their issue — then either logs it as a standard job lead or flags it as an emergency and sends you an immediate text alert. Every call is recorded, transcribed, and summarized in a structured daily log.

Setup typically takes 3–5 business days after your onboarding call. We handle all the configuration on our end — there's nothing technical for you to do. Fast Start customers get priority placement in the setup queue and can often go live sooner.

No. You keep your existing business number. Your customers keep calling the same number they already know. We provide simple call-forwarding instructions for your phone carrier — it takes about 5 minutes to set up, and you can turn forwarding on or off at any time.

That's a great way to start. Many businesses use Greet as a hybrid layer — keeping their normal office process during business hours and activating Greet for evenings, weekends, and peak overflow periods. You control when call forwarding is active.

Greet is designed to sound natural, warm, and professional — like a trained receptionist who knows your business. Most callers do not notice. That said, Greet will never claim to be human if directly and sincerely asked. We believe in being transparent without being robotic.

When a caller describes an urgent situation — a burst pipe, no heat in winter, a gas smell, flooding, or a power outage — Greet's emergency detection logic kicks in. It shifts into a focused intake mode, gathers the key details, and immediately sends a text message to your designated emergency contact number with the caller's name, phone number, address, and issue description. You decide whether to call back, dispatch a technician, or escalate further. Greet does not contact 911 or dispatch services on your behalf.

On every call, Greet captures: caller name, callback number, service address, description of the issue, urgency level (emergency vs. standard), and whether an appointment was requested. All of this is delivered to you via a daily structured call log and, for emergencies, an immediate text alert.

Yes. Every call is logged in a structured format — who called, what they needed, what happened, and whether follow-up is required. Call recordings and transcripts are stored for 14 days. You can review them at any time. This gives you visibility into your call volume and what's happening at your business, even when you're not in the office.

AI is very good but not perfect. Greet may occasionally mishear a name, misread an address, or miss nuance in an unusual situation. This is why we recommend reviewing your call logs regularly, especially in the first few weeks. During your first week live, we actively monitor calls and fine-tune the configuration. You should always verify job details before dispatching a technician.

No. All plans are month-to-month. You can cancel anytime by emailing us — no penalties, no complicated process. We keep things simple because we'd rather earn your business than lock you in.

Additional minutes are billed at $0.49/minute, clearly shown on your invoice. We'll discuss your typical call volume during your demo and help you choose the right plan. Most businesses stay comfortably within their included minutes.

The setup fee covers everything needed to go live: custom call scripts tailored to your business name and services, emergency detection rules for your specific trade, intake question configuration, phone forwarding setup, testing across multiple scenarios, and a live quality check before launch. This is real hands-on work, not an automated template.

We don't inflate pricing to run fake discounts. Instead, businesses that start within 7 days of their demo receive the Fast Start Bonus: priority onboarding, a custom emergency script, 30 bonus call minutes in month one, and a personal call log review after week one — at no extra cost.

In most Canadian provinces and US states, it is legal to record a call if at least one party consents (the business). However, regulations vary. Greet does not automatically inform callers that the call is being recorded. We recommend adding a disclosure to your outgoing greeting script — something like "This call may be recorded for quality purposes." We can set this up for you during onboarding.

Currently, Greet delivers structured call data via email, SMS, and a daily log — which works alongside any existing system, including paper-based workflows. Direct integration with scheduling tools like BuildOps, ServiceTitan, or Jobber is on the roadmap. If you have a specific integration need, mention it during your demo call and we can discuss what's possible.

Greet operates through your phone carrier's call forwarding — if your internet is down, call forwarding can simply be turned off and calls go back to your regular line. We recommend always having a backup method (such as a mobile number) active for true emergencies. Greet is designed to complement your existing setup, not replace it entirely.

Call data, transcripts, and recordings are encrypted and stored securely. Recordings are retained for 14 days. We do not sell or share your call data with third parties. For full details, see our Privacy Policy.