Privacy Policy

1. Introduction

Greet (operated by Byteworks, and Nate Schipper) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service.

2. Information We Collect

We collect information in the following ways:

• Call Data: Phone numbers, call recordings, transcripts, timestamps, and caller information
• Business Information: Company name, contact details, business type, and service areas
• Account Information: Email address, password, billing information, and payment details
• Usage Data: How you interact with our service, including dashboard usage and feature preferences
• Technical Data: IP addresses, browser type, device information, and cookies

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI receptionist service
• Process and transcribe customer calls
• Send call logs, emergency alerts, and notifications
• Improve our AI models and service quality
• Process billing and payments
• Provide customer support
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us operate our service (e.g., cloud hosting, payment processing, AI providers like OpenAI)
• Legal Requirements: When required by law, subpoena, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your data

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure data storage, regular security audits, and access controls. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain call recordings and transcripts for as long as you maintain an active account, plus up to 90 days after account closure. Account and billing information is retained as required by law. You can request deletion of your data by contacting us at [email protected].

7. Your Rights

Depending on your location, you may have the following rights:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Export your data in a portable format
• Withdraw consent (where applicable)

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. Third-Party Services

Our service integrates with third-party AI providers (such as OpenAI) to process calls and generate transcripts. These providers have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of Greet after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: